93%
2018 Employee Satisfaction
20%
2018 Customer Increase Level
0.11%
2018 Sickness Level
100%
2018 Response Time <40 mins
95%
2018 Customer Satisfaction NPS

Quality Management

The purpose of the Quality Management System is to ensure that the products and services provided to our customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has set quantifiable goals with plans in place to ensure that they are improved year on year in accordance with BS EN ISO 9001 – Quality system requirements BS7499, BS7960 and BS7858.

It is the policy of Frontline Security 24/7 Ltd to maintain, on a continual basis, an effectively managed Quality Assurance programme, which will assure customers that the products supplied conform to the laid down procedures or disciplines of the company, which will ensure that we meet the customers’ needs and expectations.

The management of Frontline Security 24/7 Ltd is firmly committed to the procedures included in this manual, and the total participation of all personnel is mandatory.

The Management Representative is entrusted with the authority and responsibility for the control of the Quality Management System.

The Quality Manager cannot be over-ruled on matters of Quality and in the event of differences of opinion on Quality matters, has the responsibility to refer such items to the Managing Director for resolution.

This policy of Quality Assurance is in place to ensure that the overall organisational goals of the company are met. The goals of this company are to ensure that the best possible product is supplied to our valued clients, and that we are able to meet their needs and requirements as effectively and efficiently as possible.

Our organisational goals are to ensure that the changes required within our documented management system to meet the requirements of ISO 9001, BS7858, BS7499 and BS7960 are performed in a managed methodical way to ensure that the system is fully understood and implemented throughout the company.

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